Returns and Refunds

Returns and refunds

We want you to be happy with your order. If something is wrong, contact us before sending anything back so we can review the issue and provide the correct next steps.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue. We’ll review the issue with our fulfillment partner and provide return instructions if needed.

Return eligibility

Return eligibility and timing depend on the supplier’s policy for the product. Contact us before sending a return so we can confirm whether the item qualifies and tell you where to send it.

Refunds

Once an issue is approved and any required return is received, approved refunds are sent to the original payment method. Processing time can vary by payment provider.

Return shipping

For supplier-confirmed damaged, defective, or incorrect items, return-shipping support is handled according to the supplier’s instructions. Do not send a return to the address on the package without contacting us first.